Warranty

When you build with CB JENI Homes, you can rest assured knowing you have a quality built home with a home warranty you can trust. We understand all the precious moments and memories that will take place in your homes for years to come. Our job is to ensure your home plays a big part in your life story!

Warranty Coverage Guidelines for Homes closed prior to 11.1.23
Warranty Coverage Guidelines for Homes closed 11.1.23 and after
Care & Maintenance Guide: Natural and Engineered Stone
Appliances
Lennox HVAC Registration
Goodman HVAC Registration

    Warranty Request

    Please complete the form below to submit warranty requests.

    You must provide your closing date to continue.

    Based on your closing date, your specific coverage windows are detailed below:

    • Workmanship & Materials Warranty: Valid until

    • Major Mechanicals Warranty (HVAC, Plumbing, Electrical): Valid until

    Please refer to our home warranty guidelines for structural details and additional coverage information.

    It appears workmanship and distribution systems coverage has expired on your home. If you have structural questions, please contact us at warranty@cbjenihomes.com

    Schedule for initial contact

    Are you the one to contact in regards to service?*

    If no, please tell us who to contact:

    Warranty Requests

    All warranty requests must be directed to the online warranty form located on our website. Verbal, text, or other requests will not be accepted. Coverage details can be found in the 2-10 Home Buyer Warranty brochure available for download via our website. Standard warranty work is scheduled and performed Monday - Friday 8:00 AM - 5:00 PM, with AM or PM appointments. Non-emergency warranty work will not be performed on Saturday or Sunday. Southgate Homes representatives cannot accept keys or codes to perform work while a home is unoccupied by the homeowner or an agent of the homeowner.

    By submitting your information, you agree that we may call or email you regarding your inquiry, including by an automated dialer or through the use of a pre-recorded voice. In addition, you may receive marketing messages via email. Consent is not required for purchase of property.

    By submitting your information, you agree that we may text you regarding your inquiry. Message and data rates may apply. You can unsubscribe at any time. Text "STOP" to 27864 to cancel. Text “HELP” to 27864 for help. Message frequency varies by use. Consent is not required for purchase of property.

    Visit our Privacy Policy and Terms of Use for more details.

    All warranty requests must be submitted in writing by completing the form above. If you have submitted your request and not received a response within 48 hours, please feel free to reach out to our team directly.

    Customer Care/
    Warranty

    469.573.6732
    warranty@cbjenihomes.com