Warranty Request

When you build with CB JENI Homes, rest assured knowing you have a quality -built home with a home warranty you can trust. We understand all the precious moments and memories that will take place in your homes for years to come. And our job is to ensure your home plays a big part in your life story.

The health and safety of our customers and team members is our top priority and we’re taking extra precautions in response to COVID-19. We are striving to limit as much direct contact as possible while complying with government protocols.  

Unless your request is considered an “emergency,” we are safely scheduling non-emergency warranty work for the safety of everyone involved. Our Customer Service Team’s response to your warranty request will be specific to the nature of your request. 

Provided that you previously documented your warranty items through correct means before the expiration of warranty coverage, CB JENI Homes will honor your warranty request when we are able to do so, even if the coverage for your Limited Warranty item has expired by the date we are able to provide warranty service.  However, please be aware that this letter confirming that we will honor warranty service covered by your Limited Warranty does not extend your coverage dates specified in your Limited Warranty.

    Customer Care

    Please fill out the form below to complete a warranty request.

    Is anyone in your home under Quarantine for COVID-19?*

    Has anyone in your home been in close contact with someone that has been diagnosed with COVID-19 in the past 14 days?*

    Do we have your permission to enter your home?*

    Is anyone in your home sick with COVID-19 or flu-like symptoms?*

    What type of warranty service are you requesting?*

    For appliance service requests, please click here.

    Are you the one to contact in regards to service?*

    If no, please tell us who to contact:
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    2805 Dallas Parkway,
    Suite 400,
    Plano, Texas 75093


    2801 E Hwy 121,
    The Colony, TX 75056